Shipping policy
Shipping Policy — MUAIZE STORE
1. Introduction
At MUAIZE STORE, we aim to provide fast, reliable, and efficient shipping services for our customers in the Kingdom of Saudi Arabia (KSA). Please review our Shipping Policy to understand how we process, ship, and deliver your orders.
2. Shipping Locations
We currently offer shipping to:
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KSA (Kingdom of Saudi Arabia)
Please note that certain products may have shipping restrictions based on availability or warehouse limitations.
3. Shipping Methods & Delivery Time
All orders are shipped through our fulfillment partner with reliable courier services.
Estimated Delivery Time:
✔ 1 – 3 Days (Standard Delivery within KSA)
(Based on Zambeel KSA delivery timeframe)
4. Shipping Fees
Shipping fees depend on:
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Delivery location
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Product size & weight
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Courier charges
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Any selected additional services
Shipping charges will be displayed clearly during checkout before payment.
5. Order Processing Time
Orders are typically processed within:
✔ 1–2 business days
Processing time may vary during sales, promotions, or high-volume periods.
6. Tracking Information
Once your order has been shipped, you will receive an email or SMS (if applicable) containing:
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Tracking number
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Courier details
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Real-time package status
You can use this information to track your shipment at any time.
7. Delivery
7.1 Delivery Address
Please ensure the delivery address is complete and accurate.
MUAIZE STORE is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7.2 Signature Requirement
Some deliveries may require a signature for security reasons.
If you are unavailable, the courier may leave a notice for redelivery or pickup.
8. Lost or Damaged Items
If your order is lost or arrives damaged:
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Contact us immediately at muaizesolutions@gmail.com
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Provide your order number and photos (if damaged)
We will work with our courier to resolve the issue as quickly as possible.
9. International Shipments
International shipping is not available at the moment.
We currently ship only within KSA.